Under the patronage of Honorable Prime Minister, Ms. Harini Amarasuriya, Sri Lanka has launched its first fully AI-driven government service delivery chatbot. Spearheaded by the Vocational Education Sector of the Ministry of Education, Higher Education and Vocational Education, this innovative web-based assistant is designed to revolutionize how citizens interact with public services.

The chatbot represents a bold step in modernizing Sri Lanka’s public sector. It leverages cutting-edge artificial intelligence to provide real-time, multilingual support in Sinhala, Tamil, and English. Citizens can now access government services, ask questions, and receive instant, intelligent responses, without waiting in queues or navigating complex websites.

The service will be available 24/7 to guide and educate students, parents, teachers and all the other stakeholders on vocational education opportunities. The Chatbot supports trilingual communication, Sinhala, Tamil, and English, erasing language barriers. It also interprets and responds to “Singlish”, the hybrid mix of Sinhala and English widely used among today’s youth.

You will have the access to following services by the Chatbot:

• Instant Information Access: Users can inquire about vocational training programs, application procedures, eligibility criteria, and more.

• Multilingual Support: The chatbot understands and responds in all three official languages, ensuring inclusivity.

• 24/7 Availability: It’s always online, offering uninterrupted service regardless of time or location.

• User-Friendly Interface: Designed for both desktop and mobile use, the chatbot is intuitive and easy to navigate.

This launch represents a strategic move to make governance more transparent, efficient, and citizen-centric. By automating routine inquiries and guiding users through government processes, the chatbot reduces administrative burdens and empowers citizens with faster access to information.